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Why does my credit card company show that I was charged however, my order never went through or an error occurred at checkout?
07/29/2004

     The reason that your Credit card shows that you were charged is simple. We use an address verification system along with SSL technology for your protection and safety. If for some reason, any information was typed in incorrectly, such as; zip code, state, exp date on card or your CVV2 # was entered wrong. You will get a ERROR page. At the same time your issuing bank will think that the card is trying to be used fraudulently, therefore they will hold funds for 24-48 hrs for your safety. Supplement Authority does not have your money at this point. The only way a customer is charged is if they get a conformation # at the end of checking out.

How do I go about getting the charge removed?
07/29/2004
     Easy, first you would need to contact your issuing bank of the Credit Card. Their 800# will be on the back on the Credit Card. Secondly, explain who you are and what just happened, usually they will remove the pending charge.
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